Cable worker cradled anxious blind toddler for 45 minutes to help his mother through a tough day
A cable worker has been praised for cradling an anxious blind toddler for 45 minutes to help the boy’s mother through a tough day.
Rob Kinney, who works for Spectrum, gently cradled Jessica Nash Donnahoo’s three year-old Sailor after arriving help set up the family’s TV streaming at their home in Greenville, South Carolina, last Saturday.
Donahoo shared Kinney’s act of kindness on Facebook later, writing: ‘Today your technician Robert came to our home to upgrade our internet and help us start up TV streaming.
‘He walked into a mess. My son, Sailor, is three years old.
‘He was born with two rare brain defects and he is blind.
‘He is unable to communicate his needs, and today has been rough for him. He has been crying all morning.
‘I’ve been trying to soothe him while also meeting the needs of my two year old daughter, cleaning, washing dishes, and doing laundry while my husband works.
Donahoo continued: ‘It’s just been a tough day. When Robert walked in and started talking, Sailor ran to him and reached up.
‘Robert didn’t seem bothered at all and, instead, held my son off and on for the whole 45 minutes he was in our home.
‘He snuggled him close while I folded laundry. It was a huge relief to this tired momma.
‘Robert could have walked in, rushed, and left but instead he saw a need greater than internet and met it.
‘That’s beyond customer service- it’s humanity at its best. Robert deserves a raise… a promotion… something!
‘He’s an asset to your company and I will never forget his kindness.’
Kinney is himself a single dad to a four year-old daughter, and says he offered to comfort Sailor after being given the green-light to do so by Donahoo.
He told Good Morning America: ‘She seemed okay with it so I picked him up and held him while I was doing a few things inside.
‘He was super comfortable with it to the point he started getting sleepy.’