Card Factory urgently recalls a popular home interior buy sold since 2022 as it poses ‘serious fire risk’
CARD Factory has issued a safety alert urging customers to stop using a popular home product immediately.
The discount card and gift giant is recalling its Tatty Teddy Cushions, which have been on sale since 2022, after it was discovered that the items do not meet current UK fire safety regulations.
The cushions, which shoppers can snap up in a series of various designs, pose a “serious fire risk“, the high street retailer confirmed.
In a statement posted online, the company said: “Carte Blanche Greeting Ltd are voluntarily recalling the below cushions.”
Customers have been ordered to stop using the product straight away and return it to any Card Factory store for a full refund.
“As a precautionary measure, please do not consume and return the product,” the notice added – although it’s unclear why anyone would consume a cushion in the first place.
The Office for Product Safety and Standards supported the warning, and confirmed that the product fails to meet the legal requirements under the Furniture and Furnishings Fire Safety Regulations 1988.
Card Factory have since apologised for the inconvenience, as well as thanking loyal customers for their cooperation.
Tesco, which also sold the products, has also pulled the cushions from shelves with immediate effect.
The popular retailer has previously issued recalls on a range of items, including an Easter Egg hunt bag.
Card Factory pulled the Easter product from shelves after a bag of chocolate eggs was found to have the ingredients listed only in Polish – which posed a real danger to those with allergies.
The batch in question contained peanuts, milk, soy, and potentially other allergens such as eggs and gluten-containing cereals.
Another case saw a “Wonderful Teacher” mug being pulled after being wrongly labelled as microwave safe.
It was later found that the handle could overheat, risking severe burns.
Card Factory isn’t the only retailer facing product safety woes.
In recent weeks, major supermarkets including Tesco, Morrisons, and TK Maxx have had to recall various items.
Earlier this month, beauty buffs were instructed to stop using a popular TK Maxx & Homesense bargain immediately.
Your product recall rights
Chief consumer reporter James Flanders reveals all you need to know.
Product recalls are an important means of protecting consumers from dangerous goods.
As a general rule, if a recall involves a branded product, the manufacturer would usually have lead responsibility for the recall action.
But it’s often left up to supermarkets to notify customers when products could put them at risk.
If you are concerned about the safety of a product you own, always check the manufacturer’s website to see if a safety notice has been issued.
When it comes to appliances, rather than just food items, the onus is usually on you – the customer – to register the appliance with the manufacturer as if you don’t there is no way of contacting you to tell you about a fault.
If you become aware that an item you own has been recalled or has any safety noticed issued against it, make sure you follow the instructions given to you by the manufacturer.
They should usually provide you with more information and a contact number on its safety notice.
In some cases, the manufacturer might ask you to return the item for a full refund or arrange for the faulty product to be collected.
You should not be charged for any recall work – such as a repair, replacement or collection of the recalled item
The warning came under an urgent recall notice, which said the product could cause an ”electric shock or fire”.
The hair cap has been sold at both TK Maxx and Homesense since the start of 2025, with the product model number ZT-A.
However, now the product’s maker Eclat Cosmetic Ltd. is recalling the Beauty Hair Revitalise Steamer Cap for shoppers’ safety.
The two popular high street retailers have announced the safety recall, and are urging shoppers to return the item.
TK Maxx and Homesense customers can claim a full refund or replacement upon handing the cap back to its vendor.
According to the warning online, the risk of an ‘‘electric shock or fire” is caused by the fuse in the cap’s plug, which does not meet the UK’s required safety standards.
Following the discovery, the recall also instructs shoppers to ”spread the news” about the product’s risk, by informing friends and family.