Shoppers furious as Nintendo Switch 2 pre-orders from Amazon don’t arrive despite ordering weeks ago
SHOPPERS are furious that their pre-orders for the Nintendo Switch 2 from Amazon won’t arrive on time – despite ordering weeks ago.
Prices for the hotly anticipated gadget start at £359.99, and pre-orders have been available since April in time for its release day today (June 5th).
The console and a Mario Kart World game – which is exclusive to the Nintendo Switch 2 – costs more at £429.98.
But some Amazon shoppers have complained online that theirs haven’t arrived in time – with some even cancelling orders to pick the gadget up elsewhere.
Amazon customers were told when they placed orders that the item might not arrive on release day.
Shoppers were made aware of the delivery date at the time they placed the pre-order.
An Amazon spokesperson said orders which were due to be sent out today have been sent out as planned and there were no delays.
Customers are not charged until their items are dispatched.
Other keen gamers queued overnight, outside shops including Smyths and Currys, in order to be first to get their hands on the new console.
Some queuing at Currys’ flagship store in Oxford Street were dressed as characters from the Mario games.
Customers shared complaints on online shopping forum hotukdeals about the delays.
One disgruntled shopper said: “Pre-ordered from Amazon on the 4th April. Showing delivery Monday 9th June.
“Cancelled and ordered for pick up straight away from Argos. Amazon seem to have messed up big time with this launch.”
Others said they cancelled their order so they could pick it up in another store instead.
“Cancelled pre order with Amazon as was saying Saturday delivery, so thought I’d try my luck at 24 hour Asda and was plenty in stock,” posted one gamer.
Others wanting to cancel their order said they couldn’t.
“Amazon is saying delivery for Friday, won’t let me cancel now,” said one customer.
“Disappointed as I could have walked into Argos and picked one up.”
Amazon shoppers are not the only ones who have been left disappointed over their pre-orders.
Game cancelled pre-orders just days before the release, with no reason given for the sudden u-turn.
Gamers who didn’t pre-order a console patiently queued round the block atat midnight to get their hands on the new gadget.
Nintendo is expecting to sell 20 million consoles by the end of the financial year.
The Nintendo Switch was first released back in 2017, to replace the WII U.
Gaming fans have had to wait eight years for the new upgraded console.
The Nintendo Switch 2 will have a bigger screen, brand new games, and more built in features.
What are your rights if your Nintendo Switch doesn't arrive in time?
Your first port of call should be to complain to the shop you bought it from – in this case, Amazon.
That’s because your contract is with the retailer which sold you the item – not Nintendo.
It’s worth asking for compensation for the delay, as retailers sometimes offer a goodwill gestures as a way of apology if something goes wrong.
You are within your rights to cancel your order and claim a refund.
If you paid extra for delivery, you may be able to get this refunded.