United adds TSA wait times to app as DHS shutdown strains airport security lines
United Airlines is rolling out a new feature to its app that will provide users with estimated TSA security wait times as airport congestion intensifies during a partial Department of Homeland Security shutdown that has strained screening operations.
The feature is launching in a pilot phase at several of the airline’s largest U.S. hub airports, including Chicago, Denver, Los Angeles and Newark, with broader expansion possible if successful.
A nearly seven-week partial shutdown of the DHS has disrupted airport operations, contributing to long security lines and unpredictable wait times. Staffing shortages at the Transportation Security Administration have driven absenteeism above 10% at times, worsening delays at checkpoints.
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Within the United app’s "Travel" section, users can view estimated wait times for TSA screening throughout the day, broken down by lane type, including standard screening and TSA PreCheck.
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The move reflects a broader push by airlines to provide real-time information as travel demand remains elevated, and airport systems face strain. Security wait times, which can fluctuate widely, have historically been difficult for passengers to predict.
Access to wait time estimates could influence when travelers arrive at the airport, which screening lane they choose and how they manage tight departure windows.
United has been expanding its mobile app capabilities as part of a wider effort to shift more of the travel experience onto digital platforms, including baggage tracking with Apple AirTag integration, automated rebooking during disruptions, connection guidance and real-time weather alerts.
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The rollout underscores how airlines are attempting to fill information gaps as operational challenges – including staffing disruptions tied to the DHS funding standoff – continue to affect airport performance.
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As travel demand remains high, tools that help passengers navigate delays and congestion more efficiently may become increasingly central to airline competition.
United shares are up more than 53% over the past year and down 17.5% year to date.