A ‘great resignation’ cure: Hire an employee engagement manager
Tashe Woods works in real estate, but she doesn’t sell or manage properties. Instead, she focuses on the people inside them.
“My job is to curate the daily customer experience from the time they pull into the garage to lunch breaks to leaving for the day and even at home,” says Woods, who works for the Atlanta-based real estate investment trust (REIT), Cousins Properties. As a community engagement manager, she attends to various amenities, from making it fast and easy for people to book conference space to ensuring that the on-site fitness and wellness centers are up to snuff.
“Home is our biggest competitor because it offers comforts you don’t normally get in the workplace,” she says. “As a customer experience manager, I focus on matching those comforts.”