Zoom pushes further into the contact center with Solvvy acquisition
Video conferencing giant Zoom has announced it is acquiring Solvvy, a California-based startup which specializes in conversational AI and automation solutions for the contact center.
Founded in 2013, Solvvy offers an AI-powered self-service customer support agent aimed at easing the load on customer support teams by dealing with simple requests before handing over to a human agent. Customers include technology companies like Calendly, Calm, Seat Geek, and Scribd.
The financial terms of the acquisition have not been disclosed and the deal is expected to close in the first half of 2023, with Zoom incorporating Solvvy’s software and team into its contact center platform offering.