She has troubles, we have trouble tickets, right?
College student pilot fish is working for his school's IT department at the help desk, answering phones and troubleshooting issues for students, faculty and staff.
"One afternoon, I answered a call the same way I always did -- 'IT help desk, this is Fred, how can I help you?' -- and was greeted by sobbing on the other end of the line," says fish.
"'I just...really need to talk to someone,' a woman's voice said. 'It's been a rough week.'
"Confused, I asked if she was a student. She said she was. Then I asked if she was experiencing problems with a lab workstation, personal computer, printer or monitor.
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