In video, Samsung apologizes for Note7 battery defects
A top Samsung official issued an unusual video apology over Galaxy Note7 battery-related defects linked to fires and assured owners that replacement Note7 units are safe.
"With battery cell defects in some of our Note7 phones, we did not meet the standard of excellence that you expect and deserve. For that, we apologize, especially for those of you who were personally affected by this," said Tim Baxter, president and chief operating officer for Samsung Electronics America, in the video (see below) released early Friday. The video runs for 2 minutes and 24 seconds.
Baxter said Samsung has already exchanged 130,000 Note7 smartphones. The U.S. Consumer Product Safety Commission late Thursday said Samsung had received 92 reports of batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.
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