HP rethinks its ink policy, allowing third-party ink again
HP said Thursday it will issue an optional firmware update that will allow customers with certain inkjet printers to use third-party cartridges again, a capability HP had quietly taken away in the name of quality.
HP said it will provide the firmware update in about two weeks via a dedicated support forum. According to the BBC’s original report about the incident, the affected printers are the small-business OfficeJet, OfficeJet Pro, and OfficeJet Pro X. It wasn’t immediately clear whether updated firmware would roll out for all affected models at the same time. Customers with immediate concerns can email HP at print-hpi@hp.com.
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