Sometimes you have to let 'em add it up themselves
This small public accounting firm doesn't have an official IT guy, so it falls to a junior accountant pilot fish to handle the first pass for all IT issues.
"One day, soon after getting a new iPhone 6, one of the partners of the firm came into my office and started complaining about how her phone ringer was no longer working," says fish.
"Because of my experience troubleshooting for this partner, I knew many of her technology issues were user generated. I politely asked if she had tried switching the ring/silent switch on the side of the iPhone to re-enable the ringer.
"The partner definitively stated she had tried everything and the ringer still was not working.
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