Verint and Vidyo collaborate on video customer engagement
Verint and Vidyo announced that they are collaborating on cloud-based visual communication technology to bring video support tools to customer engagement centers. The joint effort is designed to bring combined solutions that help organizations manage compliance and enhance customer experiences.
Video calls delivered by Vidyo will be integrated with Verint’s engagement management and voice recording solutions. The VidyoWorks platform is a software-based video collaboration solution. Verint’s engagement management solution uses knowledge-based interaction support and voice recording software to provide compliance recording to help operational effectiveness, and comply with industry guidelines. The combination of voice recording and video can help further enhance enterprise performance and the overall customer experience.
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