It takes a village: Change management with Office 365
One of the key benefits of leveraging Office 365 for your SharePoint solutions is that you will be able to take advantage of all of the latest and greatest advances in the platform as they are launched. This means that you don’t have to worry about managing upgrades and fixes – and this should save time and resources associated with platform management. But, it also means that you have less control over when changes happen in your environment – and that means you need to stay on top of what Microsoft is planning. Successful change management is a lot about managing expectations. When people are fully informed and aware of changes to the software they use every day, the changes can be easier to accept – especially if you have evaluated the impact of these changes in advance. To ensure that your continuously evolving Office 365 environment is not disruptive to your users, you need to monitor what is happening with the platform with a multi-faceted “lens” – looking at upcoming changes from multiple perspectives. For that, it takes a village.
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