Half of banking customers now using fintech
Financial technology (fintech) products and services are picking up tremendous steam, particularly with younger, tech-savvy and affluent customers, according to the World FinTech Report 2017 (WFTR), recently released by Capgemini, LinkedIn and Efma (a global nonprofit organization composed of banks and insurance companies). But even as fintech firms reshape the financial services landscape, customers are struggling to trust them.
"We're seeing adoption across the globe," says Bill Sullivan, head of Global Financial Services Market Intelligence at Capgemini Financial Services. "It's not so much replacing incumbents as adding on."
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