One Inc and ManageMy Power Digital Payments for Insurance

This collaboration brings together One Inc’s ClaimsPay and PremiumPay network, which enables insurance-native digital payments, and ManageMy’s platform for insurance carriers, which enables digital experiences across sales, service and claims, the companies said in a Thursday (April 2) press release.

This combination will allow carriers using the ManageMy platform to connect directly into One Inc’s network, facilitating digital payments, according to the release.

With these capabilities, carriers can accept premiums and disburse claims through digital wallets, instant payments, virtual cards and instant funds transfers, per the release.

Because One Inc’s platform is purpose-built for the insurance industry, it can handle multi-party transactions such as lienholder and mortgagee payments, the release said.

“Together, we’re extending the network further into the carrier experience and making it easier than ever for carriers to deliver on the promise of insurance,” One Inc CEO Ian Drysdale said of the partnership in the press release.

ManageMy Chief Revenue Officer Stuart Johnston said in the release that because payments are the most frequent touchpoint for policyholders, the payment experience can make the difference between retaining or losing a customer.

“Our partnership with One Inc equips our carrier clients with the Deep Front-End they need to deliver superior digital experiences for policyholders,” Johnston said.

The PYMNTS Intelligence and Ingo Payments collaboration “The Demand for Instant Insurance: Why Speed Is the New Trust” found that in the insurance industry, payout speed now defines trust, loyalty and leadership.

Faster payments drive customer satisfaction more than any other factor, while slow payments cost insurers goodwill, renewals and retention, according to the report.

Over the past five years, the insurance industry has evolved from traditional paper-based processes to a digitally driven ecosystem in which payments, digitalization and connectivity define competitive advantage, One Inc’s Drysdale wrote in the PYMNTS eBook “2025’s Over/Under: The Bets That Paid Off.”

The change happened quickly, Drysdale wrote. “First, insurance payments quickly became strategic starting in 2020 when printing checks from an office was no longer feasible. Second, boards and CEOs started viewing payments as an efficiency multiplier as well as a customer-experience and generational requirement,” he wrote.